Frequently Asked Questions (FAQ)

Welcome to the Valiro Pets FAQ page!
Here you’ll find quick answers to the most common questions from our pet-loving customers 🐾💛

1. What is the Squeaky Duck Plush made of?

Our toy is made from soft, pet-safe plush material and high-quality stitching. It’s gentle on your dog’s teeth and perfect for both play and cuddles.

2. Is the toy suitable for all dog breeds?

Yes! The 9–10 inch size makes it ideal for puppies, small breeds, and even medium to large dogs. It’s lightweight, safe, and easy to carry.

3. Will my dog like the squeaky sound?

Most dogs love squeaky toys because the sound triggers excitement and curiosity. The quack adds extra fun and keeps them engaged for longer.

4. How long does shipping take?

We usually deliver within 4–7 working days, depending on your location. Once shipped, you’ll receive a tracking link to follow your order.

5. Do you offer free shipping?

Yes — prepaid orders come with free delivery.
Cash-on-delivery orders may include a small extra fee.

6. Do you accept returns?

We accept returns only for damaged or defective items, reported within 5 days of delivery. Our support team will assist you quickly.

7. How can I contact support?

You can reach us anytime through our Support Email or the chat option on our website. We usually reply within a few hours.

8. Can I cancel my order?

Orders can be cancelled within 2 hours of placing them. After that, they may already be processed for shipping.

9. What payment methods do you support?

We accept all major online payment methods — UPI, cards, net banking — and COD at selected pincodes.

10. Is the toy durable?

The Squeaky Duck Plush is designed for regular play, but like all plush toys, it may not withstand heavy chewing. Always supervise aggressive chewers.